Utility Bills  - Water charges are calculated by the numerical reading on the home meter. Meters are read and bills are mailed monthly and customers have 15 days to pay their utility bill. Responsibility for timely payment of the account, regardless of whether the bill is received or not, lies with the customer.  Bills not paid by the due date incur a penalty of 10% added to the total of the current bill.

Termination notices -  Mailed to accounts two months past due and utility service is disconnected if payment is not received in full in the Utility Office by the extended due date on the termination notice.

Arrangements for payment - Payment of the entire promised amount documented on the account must be made on or before that date to avoid termination of service. No further notification will be received.

Disconnected services -  The full balance due plus an additional $50.00 fee must be paid for utilities to be reconnected. Payment must be made no later than 4:30 pm to reinstate service the same day. Utility service will not be reinstated after 5:00 PM.

Customer service representatives are available Monday through Friday, 8:00 am to 5:00 PM at (512) 990-6100 to assist with connection or disconnection of service and billing questions.

Current Water, Wastewater and Solid Waste Rates 

Winter Wastewater Averages
For residential customers on the City’s retail water and wastewater service, the City bases your monthly wastewater charges on your water consumption for November, December, January and February. We take the three lowest consumptions, average them, and that is the consumption your wastewater charge will be based on for the entire year. An account must be active the entire four months to establish an average. All new accounts will be charged the city wide average until the account has established its own winter average.

If you have a water leak during this time period, making your water consumption noticeably higher than usual, you need to notify the Utility Billing Office. A copy of the plumbing bill or receipts from the purchase of plumbing supplies will be required no later than May 1st. Upon consideration, your wastewater average may be adjusted appropriately.

Commercial wastewater charges are based on actual monthly water consumption.