|
Dispatch is a division of  the Support Services Operation. The basic
function of the communications system is to satisfy the immediate needs of the agencies for which the system operates in the course of their normal daily activities and during emergencies.
The system conveys information from the public to the Department through communications personnel, to the officer who responds to the call for assistance, to other law enforcement and public service agencies and to information storage facilities and retrieval systems.
The speed and accuracy with which information flows through each system component are measures of the agency's capability to respond to the needs of the community.
Communications personnel answer multiple incoming administrative police lines and 911 lines. These personnel also make telephone calls as needed to facilitate the needs of the Police Department. The personnel access state and national information such as driver's license checks, vehicle registration checks and wanted information, etc.
The Pflugerville Police Department currently has 9 full time dispatchers & 1 call taker, and 4 Supervisors. All dispatchers are required to go through an intensive 10 week training program.
| 
